playadelcarmenhotelreview

The Palm at playa is 4 Star hotel in playa del carmen which sadly really disappointed their customer during the corona time. I would recommend everyone do stay away from this hotel.  After I shared my refund issues - we did not get our refund for a year when I checked the google maps comments I have realized there are other people who share the similar issues. 

We were really excited about our stay at the palm at playa in March 2020 - until corona happens.At the beginning we were thinking it is still okey hotel looks professional so we should not have problem with refund or at least rescheduling. Until we really contacted their customer service. At first they told us we can reschedule for another month and we accepted but since corona time took longer than expected we still did not have chance to stay there. At the end the we still did not get any refund for the reservation we have done for March 2020. I am starting blog series to let you know all the process. Lies to manipulate you - So you can not do chargeback. We have been constantly said lies about we will get refund and we can reschedule. When we asked for refund they started to tell us their payment system does not work. We have always been told we should be patient and we will get our money. However after a year we still did not get refund and it turns out that all of their plan is ma...